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Cloud Contact Centre Solutions for Modern Enterprises

Confidently embrace the complexities of individual transactions and customer behaviour over multiple channels of engagement.

Provide the pinnacle of  customer experience, gather data and vital metrics, and possess the agility to remain steps ahead of the market.

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Benchmark Your Contact Centre

Engage Remotely 

Allow your team to work from anywhere without compromising productivity or security, and while delivering a consistent customer experience. 

Improve Productivity

Gain greater efficiency with click-to-dial, screen pop, dialler, live note taking, automatic activity capture and case creation, and user defined wrap up codes.

Better Customer Care

Easily set up personalised caller journeys and route customers and prospects to the appropriate agent, based on CRM data and intelligent routing

Reduce ongoing costs

By consolidating multiple systems to a single, reliable platform that requires minimal IT support, organisations have reduced costs and seen a 25% boost in overall call centre productivity.

Improve scalability

Expand into new markets.

Deploy a new phone system in a new location, in a matter of minutes.

Enhanced security

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Make Customer Experience Your Competitive Advantage

Intelligent Routing

Never miss a customer satisfaction opportunity. Intelligent call routing reduces call duration and wait time by matching agents with appropriate customer queries.

CRM  Integrations

Every interaction with a customer offers valuable insight into your business.

Increase efficiency with real-time data, and closes the loop between the marketing, support and  sales departments

Actionable Insights

Real time analytics and reporting turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements.

Quality Management

Quality management ( QM) tools to empower agents and instill accountability. Achieve service levels at a lower cost and increase contact center efficiency

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Seamless Expert Connect

Break down the barriers between agents and experts. Bring in expertise from within the contact centre as well as the rest of the organisation to speed up response times and increase first call resolution by up to 30%.

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CRM Integration
Benefits
  • Build a more personal relationship with every customer.

  • Unlock effortless engagement and better visibility into data and KPIs

  • Increased user productivity and operational efficiency

  • Improved customer satisfaction

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Video Conference

See how it works for your business

Request a demo and our sales advisor will contact you for

a personalised, informative session on the key  features

and benefits of a cloud contact centre.

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Contact Us

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Tel. 02 9051 0707

Address. 310 George street, Sydney New South Wales 2000,

Locker 10204 40381