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Cloud Contact Centre Solutions for Modern Enterprises
Confidently embrace the complexities of individual transactions and customer behaviour over multiple channels of engagement.
Provide the pinnacle of customer experience, gather data and vital metrics, and possess the agility to remain steps ahead of the market.
Benchmark Your Contact Centre
Engage Remotely
Allow your team to work from anywhere without compromising productivity or security, and while delivering a consistent customer experience.
Improve Productivity
Gain greater efficiency with click-to-dial, screen pop, dialler, live note taking, automatic activity capture and case creation, and user defined wrap up codes.
Better Customer Care
Easily set up personalised caller journeys and route customers and prospects to the appropriate agent, based on CRM data and intelligent routing
Reduce ongoing costs
By consolidating multiple systems to a single, reliable platform that requires minimal IT support, organisations have reduced costs and seen a 25% boost in overall call centre productivity.
Improve scalability
Expand into new markets.
Deploy a new phone system in a new location, in a matter of minutes.
Enhanced security
Share the amazing things customers are saying about your business. Double click, or click Edit Text to make it yours.
Make Customer Experience Your Competitive Advantage
Intelligent Routing
Never miss a customer satisfaction opportunity. Intelligent call routing reduces call duration and wait time by matching agents with appropriate customer queries.
CRM Integrations
Every interaction with a customer offers valuable insight into your business.
Increase efficiency with real-time data, and closes the loop between the marketing, support and sales departments
Actionable Insights
Real time analytics and reporting turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements.
Quality Management
Quality management ( QM) tools to empower agents and instill accountability. Achieve service levels at a lower cost and increase contact center efficiency
Seamless Expert Connect
Break down the barriers between agents and experts. Bring in expertise from within the contact centre as well as the rest of the organisation to speed up response times and increase first call resolution by up to 30%.
CRM Integration Benefits
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Build a more personal relationship with every customer.
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Unlock effortless engagement and better visibility into data and KPIs
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Increased user productivity and operational efficiency
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Improved customer satisfaction
See how it works for your business
Request a demo and our sales advisor will contact you for
a personalised, informative session on the key features
and benefits of a cloud contact centre.
